Refund Policy
Last updated: 11/21/2024
Overview
At michaellander.com, we aim to ensure complete satisfaction with our services. This refund policy outlines the terms and conditions for refunds and cancellations of our services.
Service Cancellation
You may cancel your service at any time by contacting us at [your email]
For subscription-based services, cancellation will take effect at the end of the current billing period
No partial refunds will be issued for unused time in the current billing period
Refund Eligibility
We will issue refunds for the following circumstances:
Technical Issues
If our services are unavailable for more than 24 consecutive hours due to technical issues on our end
If the service provided significantly fails to meet the specifications outlined in the service agreement
Billing Errors
If you were incorrectly charged
If you were charged multiple times for the same service
Pre-Service Cancellation
If you cancel before we begin working on your project
If you cancel within 24 hours of purchasing a service that hasn't started
Non-Refundable Items
The following are not eligible for refunds:
Services that have already been fully delivered
Custom or personalized work that has already been completed
Services cancelled after work has begun
Services where deliverables have already been provided
Consulting time that has already been used
Refund Process
To request a refund:
Contact us at [your email]
Include your order number or transaction ID
Provide the reason for requesting a refund
We will review your request within 3 business days
If approved, refunds will be processed to the original payment method
Refund Timeframes
Credit/debit card refunds typically appear within 5-10 business days
Bank transfer refunds may take 5-7 business days
Processing times may vary depending on your financial institution
Exceptional Circumstances
We reserve the right to evaluate refund requests on a case-by-case basis. Special circumstances not covered in this policy may be considered at our discretion.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website.
Contact Us
If you have any questions about our refund policy, please contact us at:
Email: michael@michaelleander.com
Through our contact form at michaellander.com/contact