Refund Policy

Last updated: 11/21/2024

Overview

At michaellander.com, we aim to ensure complete satisfaction with our services. This refund policy outlines the terms and conditions for refunds and cancellations of our services.

Service Cancellation

• You may cancel your service at any time by contacting us at [your email]

• For subscription-based services, cancellation will take effect at the end of the current billing period

• No partial refunds will be issued for unused time in the current billing period

Refund Eligibility

We will issue refunds for the following circumstances:

1. Technical Issues

   • If our services are unavailable for more than 24 consecutive hours due to technical issues on our end

   • If the service provided significantly fails to meet the specifications outlined in the service agreement

2. Billing Errors

   • If you were incorrectly charged

   • If you were charged multiple times for the same service

3. Pre-Service Cancellation

   • If you cancel before we begin working on your project

   • If you cancel within 24 hours of purchasing a service that hasn't started

Non-Refundable Items

The following are not eligible for refunds:

• Services that have already been fully delivered

• Custom or personalized work that has already been completed

• Services cancelled after work has begun

• Services where deliverables have already been provided

• Consulting time that has already been used

Refund Process

To request a refund:

1. Contact us at [your email]

2. Include your order number or transaction ID

3. Provide the reason for requesting a refund

4. We will review your request within 3 business days

5. If approved, refunds will be processed to the original payment method

Refund Timeframes

• Credit/debit card refunds typically appear within 5-10 business days

• Bank transfer refunds may take 5-7 business days

• Processing times may vary depending on your financial institution

Exceptional Circumstances

We reserve the right to evaluate refund requests on a case-by-case basis. Special circumstances not covered in this policy may be considered at our discretion.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website.

Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: michael@michaelleander.com

• Through our contact form at michaellander.com/contact