Getting that dreaded deactivation notice from Grubhub can feel like a punch to the gut, especially when you're relying on those delivery earnings. 

The good news? 

In many cases, you can get back on the road. 

I've helped dozens of drivers navigate this exact situation, and I'm going to walk you through exactly what to do.

Why Grubhub Suspends Driver Accounts

Before diving into how to fix this, let's look at why Grubhub might deactivate your account in the first place:

• Gone silent: If you haven't done any deliveries for several months, Grubhub will typically pause your account due to inactivity. This is actually the easiest issue to resolve.

• Racked up violations: Accumulating multiple contract violations within a 90-day window (especially 3 or more) almost guarantees deactivation. This includes things like consistently showing up late, marking orders as delivered when they weren't, or excessive cancellations.

• Serious policy breaches: Anything that looks like fraud or endangers customers will get you kicked off immediately. This includes using someone else's account, faking documents, or unsafe driving behaviors.

• Outdated paperwork: Let your driver's license or insurance expire? Grubhub will deactivate you until you update them.

• Background check hiccups: Failed background checks or errors in your report can trigger automatic deactivation, even if it's not your fault.

The reason for your deactivation makes a huge difference in how you'll approach getting reactivated, so check your email from Grubhub carefully – it should state why they took action.

Can You Actually Get Your Account Back?

The short answer: Yes, in many situations you can get reactivated, but not all.

Here's what you're looking at:

• Paused accounts (usually due to inactivity or expired documents): These have a high success rate for reactivation. Grubhub simply wants to verify you're still interested and qualified.

• Deactivated accounts (due to violations): Tougher, but still possible. Grubhub offers an appeals process, and many drivers have been reinstated after explaining their circumstances.

If you're in California, you're in luck – thanks to Prop 22, Grubhub must provide a formal appeals panel for deactivations, giving you extra protection compared to drivers in other states.

Most reactivations take between 48 hours and 14 business days, but the timing varies widely depending on your situation and how backed up their support team is.

Step-by-Step Guide to Reactivating Your Grubhub Account

Let's get your account back up and running:

Step 1: Access the Grubhub Driver Request Form

Head to Grubhub's official Driver Support request form. This form handles all driver support issues, including reactivation requests.

Pro tip: Use a computer rather than the mobile app for this process. The form sometimes works better on a desktop browser, and you'll want to make sure everything goes through properly.

Step 2: Fill in Your Account Details

Enter the exact information associated with your Grubhub driver account:

• The email address you used to sign up (this is critical – using a different email can cause your request to go nowhere)

• Your full name as it appears on your account

• Phone number linked to your account

• Current address if requested

Getting these details right helps Grubhub locate your account in their system without any confusion.

Step 3: Select the Right Options

This step is crucial – Grubhub routes your request based on these selections:

For accounts paused due to inactivity:

• Under "Select a Topic," choose "Delivery Partners Request Form"

• Next, select "I have delivered a Grubhub order"

• Then "I think my account has been paused or is inactive"

• Finally, "I took a break from Grubhub and would like to start delivering again"

For deactivated accounts (due to violations):

• Under "Select a Topic," choose "Delivery Partners Request Form"

• Then "I have delivered a Grubhub order"

• Select "Termination Appeals"

Choosing the correct option ensures your request gets to the right team for faster processing.

Step 4: Upload Required Documentation

Prepare clear photos or scans of these documents:

• Valid driver's license – Make sure it's not expired, the photo is clear, all corners are visible, and the name and expiration date are readable.

• Current auto insurance proof – This can be your insurance card or declarations page showing your name, vehicle details, and valid coverage dates. If you deliver by bicycle or on foot, mention this in your request.

• Grubhub Driver Card status – If you still have your Grubhub payment card, they may ask for a photo. If you've lost it, there's typically an option to indicate this.

This step trips up many drivers, so take your time. Blurry or expired documents will only delay the process or get your request denied.

Step 5: Write Your Explanation

If you're appealing a deactivation (not just reactivating after inactivity), you'll need to write a clear, professional message:

• Be honest but respectful: If you made a mistake, acknowledge it briefly without making excuses. If you believe the deactivation was an error, politely explain why.

• Provide context: For example, "The delivery was late because of a major accident on Highway 5, which I reported to support at the time." If you have evidence (screenshots of support conversations, etc.), mention that you've attached it.

• Show commitment: Express your enthusiasm to return to delivering and your commitment to following Grubhub's policies. Something like: "I've enjoyed my partnership with Grubhub and am committed to providing excellent service to customers if given the opportunity to return."

For accounts simply paused due to inactivity, a brief note is enough: "I took a break for personal reasons and am now ready to resume deliveries."

Step 6: Submit and Follow Up

After double-checking everything, hit submit and:

1. Note any confirmation number or message that appears after submission.

2. Watch your email (including spam folders) for Grubhub's response. Official response time can be up to 14 business days, but many drivers report hearing back within 2-7 days.

3. If you don't hear back after two weeks, follow up through Grubhub's Driver Care phone line at 844-478-2249 or via email at CorporateCare@grubhub.com.

Once you're approved, you'll regain access to your driver app. You might need to reset your password if instructed.

Pro Tips for Getting Reactivated (And Staying Active)

These insider tips can make a big difference in your reactivation success:

Act quickly: There's a 90-day window for appealing deactivations. The sooner you submit your request, the better your chances.

Document everything: Save screenshots of your communication with Grubhub support, especially if you reported issues during deliveries that might have contributed to your deactivation.

Be thorough but concise: Make sure your appeal covers all the important points without rambling. Support representatives review dozens of these daily.

Follow up strategically: One polite follow-up after the stated timeframe is appropriate. Bombing support with daily messages won't help your case and might actually hurt it.

Success story: One driver I know was deactivated for "consistent lateness" despite having proof that restaurant delays were the issue. He submitted screenshots of his in-app communications about the delays with his appeal and was reactivated within 72 hours. His key was providing evidence rather than just making claims.

If your appeal is denied: Consider reaching out directly to Grubhub Corporate using the contact information I shared above. Some drivers have had success going this route after an initial denial.

Staying active after reactivation: To avoid future inactivity pauses, log in and complete at least one delivery every 90 days. For those reactivated after violations, be extra diligent about following the rules and maintaining high ratings.

A food delivery consultant I work with points out that the best insurance against deactivation is preventive: "Keep all your documents updated in the app, maintain a completion rate above 95%, and communicate proactively with customers and support when issues arise."

Common Questions About Grubhub Reactivation

How long does it take to get reactivated by Grubhub?

Most reactivations take between 2 and 14 business days. Simple inactivity reactivations tend to be faster (sometimes within 48 hours), while violation-related appeals take longer. If you haven't heard back after two weeks, it's reasonable to follow up with Driver Support.

What if my Grubhub reactivation appeal is denied?

If your appeal is denied, Grubhub's decision is usually final for that specific situation. Your options include applying again after some time (with a new email/phone), focusing on other delivery apps in the meantime, or consulting a labor attorney if you believe your deactivation was truly unjust (like discrimination or background check errors).

Can I create a new Grubhub account if I'm deactivated?

No. Grubhub prohibits drivers from having multiple accounts. Since they collect your Social Security number, driver's license, and other identifying information during signup, they'll flag attempts to create a second account. This could result in permanent disqualification from the platform.

Why didn't I receive a deactivation notice?

Sometimes deactivation emails land in spam folders. Grubhub typically sends an email when an account is paused or deactivated. Check all folders, including promotions and junk. If you truly received no notification, contact Driver Support to ask for the specific reason for deactivation, which will help you address it in your appeal.

Will I get paid for my last deliveries if I'm deactivated?

Yes, Grubhub will still pay out any earnings you're owed, even after deactivation. They'll typically process this on the next regular payment cycle. If you didn't receive an expected payout, contact driver support or Grubhub's payment team to follow up.

Do I need to return my Grubhub gear if deactivated?

Generally no. The insulated bag and payment card are yours to keep. If you're reactivated, you'll continue using them. If not, Grubhub doesn't typically request these items back.

Next Steps: Getting Back on the Road

Getting deactivated is frustrating, but it doesn't have to be the end of your Grubhub journey. By following the steps I've outlined and providing the information Grubhub requires, you've got a good shot at getting back on the platform.

While waiting for reactivation, consider signing up with other platforms like DoorDash or Uber Eats to keep income flowing. Many successful drivers work across multiple apps to maximize their earnings anyway.

Once reactivated, check out our comprehensive Grubhub Driver Guide for strategies to boost your earnings and maintain a stellar rating.

The gig economy is all about adaptability. Whether you're back on Grubhub tomorrow or exploring new options, keeping a professional approach and understanding the rules of each platform will help you thrive in this flexible work environment.

Have you gone through the reactivation process? What worked for you? Drop a comment below to help other drivers in the same situation.