Your heart sinks when you see it: a notification for a $75 order from a restaurant across the country. 

You didn't place that order. 

Your Grubhub account has been hacked. Don't panic - I'll walk you through exactly what to do next.

Immediate Steps When Your Grubhub Account Is Hacked

When someone breaks into your account, every minute counts. Here's what to do right away:

1. Change your password - Log into Grubhub and reset it immediately. Choose something complex you've never used elsewhere. If you're locked out, use the "Forgot Password" feature.
   Secure your payment info - Remove any saved credit cards in your account settings. If you can't log in, freeze or cancel the card through your bank app to block further charges. One Reddit user noted they even had to cancel their credit card after a Grubhub hack.
   Check for unauthorized orders - Look at your order history for anything suspicious. Document details like time, restaurant, and delivery address. If an order is currently in progress, contact Grubhub support to cancel it.

2. Contact Grubhub support - Report the hack through their Help Center. Provide all details: "My account was hacked on [date]. Unauthorized orders were placed to [location]. I did not make these orders." Request a refund and get a support ticket or case number.

3. Verify account recovery - Work with support to regain control of your account. Check that your email and phone number haven't been changed by the hacker.

Getting Your Money Back from Grubhub

After securing your account, focus on getting refunded:

Contact Grubhub's customer care through their app ("Account > Help"), website, or phone. 

Explain clearly that your account was hacked and you had unauthorized charges.

Grubhub will investigate the fraudulent orders and should start the refund process. 

Refunds might take a few days to process back to your payment method.

You can also contact your bank or PayPal to report unauthorized charges as a backup plan. If you used PayPal, open a dispute for the transactions.

Securing Your Grubhub Account After a Hack

Once you've stopped the immediate threat, it's time to secure your account:

Set a strong, unique password that you don't use anywhere else. Follow Grubhub's guidelines for strong passwords: at least 8 characters with a mix of uppercase, lowercase, numbers, and symbols.

Log out of all devices in your account settings. This forces any hacker still logged in to be kicked out.

Review all account information:

• Check that your name and contact info haven't been changed

• Verify your email address is still yours

• Delete any unfamiliar delivery addresses the hacker added

• Remove any suspicious payment methods

Monitor your financial statements for the next few weeks. Keep an eye out for unauthorized Grubhub charges that might slip through.

Check other accounts for suspicious activity, especially if you reused your Grubhub password elsewhere. Change any shared passwords immediately.

Preventing Future Grubhub Account Hacks

The best defense is a good offense. 

Here's how to protect yourself going forward:

Use unique passwords for every account. Over 60% of Americans reuse passwords, which is exactly what hackers count on. 

The FBI has warned that food delivery apps have become prime targets for credential stuffing attacks. 

A password manager helps generate and remember unique passwords.

Consider the Google or Facebook login option. Since Grubhub doesn't offer two-factor authentication (2FA), signing in through an account that does have 2FA (like Google) adds protection.

Watch out for phishing scams. Grubhub will never ask for credit card details via email or phone. Don't click suspicious links - go directly to the app or website instead.

Keep your devices secure. Make sure your phone and computer are malware-free and updated. Install reputable security software and avoid using public Wi-Fi for financial transactions.

Consider not saving payment info. While inconvenient, entering your card details for each order limits what a hacker can do if they get in. Alternatively, use a virtual card service like Privacy.com to create a card just for Grubhub with spending limits.

Grubhub's Security Measures

Understanding Grubhub's security approach helps you know what to expect:

No built-in 2FA - Unlike competitors like Uber Eats and Postmates, Grubhub doesn't offer two-factor authentication for customer logins. 

This means your account security relies entirely on your password and Grubhub's internal fraud detection.

Proactive password resets - Grubhub occasionally emails customers to reset passwords if they suspect your login might have been found in another company's breach.

Fraud detection - Their system may flag suspicious activity and block your account temporarily if fraud is suspected. 

This helps prevent further abuse.

Data breach history - In early 2025, Grubhub confirmed a security breach that exposed customer names, emails, phone numbers, partial card digits, and some hashed passwords. 

No full payment info or SSNs were leaked.

Comparing Food Delivery App Security

When considering security across different platforms:

Real User Experiences with Grubhub Hacks

Hearing from others who've experienced this helps you know what to expect:

A quick search on Reddit or Twitter for "Grubhub hacked" shows many stories from users. 

Common patterns include unauthorized orders delivered to different states, frustration with getting refunds, and decisions to stop using the service.

One Twitter user mentioned their account was hacked for $70 worth of cheesesteaks, and they've "never used Grubhub since."

Some useful community tips:

• Using Privacy.com virtual cards with spending limits after learning Grubhub had no 2FA

• Calling support rather than using chat for faster resolution

• Checking if your email was compromised alongside your Grubhub account

Frequently Asked Questions

Will Grubhub refund me if my account was hacked?

In almost all cases, yes – Grubhub should refund unauthorized charges after verification. 

The process may take a few days. 

According to customer reports, they do issue refunds for confirmed hacks. 

If a week passes without action, follow up or involve your bank.

Does Grubhub have two-factor authentication?

No, Grubhub doesn't currently offer 2FA for standard user accounts, unlike competitors like Uber Eats and Postmates. 

This security limitation means you should take extra precautions with your password.

How can I delete my Grubhub account?

If you decide to leave Grubhub:

1. Log in on a web browser

2. Go to Account Settings

3. Look for "Delete Your Account" (under Profile or Privacy)

4. Follow the prompts to confirm

Make sure any refunds are processed before deleting. Once gone, you won't be able to log in to check order history or dispute charges.

Is Grubhub safe to use now?

For most users, Grubhub is generally safe with proper precautions. 

They keep payment data encrypted and don't show full card numbers. 

The biggest risks come from weak passwords and lack of 2FA. With good security practices, you significantly reduce your risk.

Protecting Your Digital Life Beyond Grubhub

The security lessons here apply to all your online accounts. Consider using a comprehensive password manager to generate and store unique passwords for every service you use.

You might also check if your email appears in any known data breaches using Have I Been Pwned, a free security service that monitors compromised accounts.

If you're choosing between delivery services and security is a priority, check out this comprehensive comparison of major food delivery platforms to see which best meets your needs.

Taking Back Control

Having your Grubhub account hacked is frustrating, but by acting quickly you can resolve it and usually get your money back. 

The steps above help you not only fix the immediate problem but also strengthen your security going forward.

Remember that most hacks happen because of password reuse or weak security practices - not because you did something wrong. 

With a unique password, careful monitoring, and the prevention tips we've covered, you can continue enjoying the convenience of food delivery with much greater peace of mind.